We believe in providing a quality service to our clients. To
achieve this, communication plays a major role. Since Plus Loans
has been operating as a brand extension of Real Estate Plus, communication
from the Real Estate office, through to Plus Loans and then on to settlements
has been fantastic. There have been no hiccups with the settlement
process as Bob keeps us updated and continues to look after the client
with their loan documentation all the way to settlement.
Having a Broker that you can rely on to ensure the client is looked
after, is great. Bob also keeps us informed on the industry updates
via his e-newsletter. I would have no hesitation is recommending
Bob and Plus Loans for their finance requirements.
Janet Hryb
Director/Licensee
LJ Hooker
Settlements

We, Malcolm and Catherine Hartwell have recently purchased our first home. We did not know the system, we never thought it would be possible to be in our own home being in the country under a year.
We had looked around at a few houses, which we received PLUS LOANS number and from there we made contact with Bob Malpass.
Bob came to our house and asked us about what we wanted and how he could assist. Bob spoke to us about finance and the steps we could take to make it happen, which we thought was impossible not to mention a hassle and drawn out process.
Bob took every possible step to see what finance we could do, what would suit our needs and explained from start to finish what was involved. When we had any questions Bob answered them efficiently.
We then put pen to paper, well should we say Bob did! That was what we enjoyed about this whole experience; Bob did the all of the paperwork, ringing around clients and ex-owners making sure the settlement went through smoothly and on time.
Experiencing this high quality service we would recommend Bob Malpass to anyone in the future knowing they will receive the most reliable, friendliest, hassle free service with no pressure and easy going assistance. Bob is definitely an asset to PLUS LOANS.
Once again Bob we would like to thank you very much for all the hard work and time you put into helping us get into our new home. It has been a dream come true for us.
Yours Sincerely,
Malcolm and Catherine Hartwell

I had the pleasure of meeting Bob last year when my friend suggested I give him a go after not being happy with my some of the mortgage brokers I had already seen. Taking on a Mortgage for the first time on my own was very scary but Bob explained to me all the products that were available, and we tailored a loan that would suit my lifestyle. When I wasn’t sure about some things and just wanted to talk it through, Bob was a great listener. My loan went through with absolutely no problems whatsoever and Bob always keep me in the loop.
I have no hesitations in recommending Bobs Services and will be using him again in the future for any other financial services I may require.
Thanks again Bob.
Donna Ford
Direct Mining & Industrial International
Administration Manager
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